Huurfix .V. · Version July 8, 2026
Below are my terms and conditions. You can also download them as a PDF. In the event of any discrepancy between this page and the PDF, the PDF shall prevail.
For the purposes of these general terms and conditions, the following terms shall have the following meanings:
Huurfix: the private limited liability company Huurfix .V., with its registered office at Lichttoren 32, 5611 BJ Eindhoven, registered in the Commercial Register of the Chamber of Commerce under number 96141476;
Tenant: the natural person who, not acting in the course of a profession or business, enters into Huurfix Agreement with Huurfix ;
Agreement: the contract for services between Huurfix the Tenant, entered into in the manner described in Article 3, to which these general terms and conditions apply;
Power of Attorney: the power of attorney Huurfix the Tenant to Huurfix to represent the Tenant in and out of court with respect to the Residential Unit, consisting of the power of attorney document Huurfix by Huurfix and signed by the Tenant, supplemented by the powers that the Tenant additionally Huurfix to Huurfix pursuant to Article 10;
Service: the work that Huurfix performs Huurfix the Tenant in connection with a specific Procedure or matter, as described in Article 4;
Living space: the living space covered by the Agreement, as specified in the Authorization;
Landlord: the (legal) person who rents or has rented the Residential Unit to the Tenant;
Rent Commission: the Rent Commission as defined in the Residential Rent Implementation Act;
Proceedings: any proceedings before the Rent Commission and/or the subdistrict court, whether at first instance or on appeal, relating to the Residential Unit;
Ruling: a ruling by the Rent Commission or a judgment by the small claims court deciding on the rent, service charges, security deposit, or a defect in the residential unit;
Final Judgment: a judgment that has become final because (i) no appeal was filed within the applicable statutory time limit, (ii) a filed appeal was withdrawn, or (iii) the subdistrict court judge has rendered a final decision on appeal;
Rent Review: the assessment of the dwelling based on the statutory points system, as referred to in Article 5;
Fee: the fee that the Tenant Huurfix to Huurfix for the Service, as referred to in Articles 7 and 8;
In writing: by email, WhatsApp message, or a similar electronic means of communication, or by letter.
2.1 These General Terms and Conditions apply to every Agreement between Huurfix the Tenant and to all legal relationships arising therefrom.
2.2 These general terms and conditions are intended exclusively for and apply only to Tenants acting as consumers, not in the course of a profession or business. Huurfix its services exclusively to tenants of residential property in that capacity.
2.3 The applicability of any other terms and conditions or the Tenant’s own terms and conditions is expressly rejected.
2.4 Deviations from these general terms and conditions are permitted only in the manner and in the instances expressly provided for in these terms and conditions.
3.1 The Agreement is concluded at the moment the Renter Huurfix via the Huurfix website and thereby expressly declares that they agree to these general terms and conditions by checking the appropriate checkbox.
3.2 These general terms and conditions will be made available to the Tenant prior to the conclusion of the Agreement in a manner that enables the Tenant to save them and refer to them later.
3.3 As soon as possible after the Agreement is concluded, the Tenant shall grant Huurfix Authorization in accordance with Article 10. The Authorization serves to implement the Agreement that has already been concluded and does not affect the existence or content of the Agreement.
3.4 Huurfix the right not to process an application without providing a reason.
4.1 Depending on what has been agreed upon between the parties, a Service may relate to:
– reviewing the initial rent in accordance with Article 7:249 of the Civil Code;
– assessing and, if necessary, requesting a rent reduction based on the statutory point system, pursuant to Article 7:254 of the Civil Code;
– reviewing and, if necessary, litigating service charges;
– assessing the security deposit and, if necessary, taking legal action regarding it;
– assessing and, if necessary, taking legal action regarding maintenance defects in the Residential Unit;
– conducting out-of-court negotiations with the Landlord.
4.2 Huurfix to use its best efforts, not to achieve any specific result. The term “no-cure-no-pay” refers exclusively to the method of compensation as described in Articles 7 and 8, and does not imply any guarantee that a Proceeding will lead to any result desired by the Tenant.
4.3 Huurfix in advance whether a Proceeding has a reasonable chance of success and reserves the right to reassess this at any time during the proceedings. If Huurfix determines that Huurfix Proceeding does not or no longer has a reasonable chance of success, Huurfix is Huurfix not to commence the Service or to terminate the Service in accordance with Article 12.
5.1 Prior to the Service, a Rent Review may be conducted to assess whether the rent for the Residential Unit is too high and whether a rent reduction is feasible.
5.2 The tenant may conduct the Rent Check themselves at no cost through the Rent Commission, or Huurfix conduct it for a fee of €95 (including VAT).
5.3 The fee for the Rent Review is due regardless of the outcome, even if it turns out that the rent is not too high or that a rent reduction is not feasible.
5.4 The fee for the Rent Check is entirely separate from, and is not offset against, the Fee referred to in Articles 7 and 8.
5.5 Payment for the Rent Check is due prior to its performance and must be made through the payment service Huurfix by Huurfix .
6.1 As a consumer, when entering into the Agreement remotely, the Lessee generally has the right to rescind the Agreement without giving any reason within 14 days after its conclusion, in accordance with Section 6.5.2B of the Civil Code.
6.2 By purchasing the Rent Check, the Tenant Huurfix requests that Huurfix begin its implementation immediately, even if the 14-day cooling-off period has not yet expired. The Tenant acknowledges that he will completely lose his right of withdrawal with respect to the Rent Check as soon as Huurfix has fully implemented Huurfix .
6.3 The Tenant’s right of withdrawal with respect to the Service expires as soon as Huurfix has begun Huurfix the work.
7.1 Huurfix the Service on a no-cure-no-pay basis. The Tenant is only obligated to pay a Fee for the Service if and to the extent that a result as described in Article 8 is achieved.
7.2 If no result as referred to in Article 8 is achieved, the Tenant shall not owe any Fee for the Service, without prejudice to the provisions of Articles 12 and 13 regarding early termination and reaching a settlement with the Landlord outside Huurfix , respectively.
7.3 The minimum fee of €605 (including VAT) per proceeding shall at all times serve as the lower limit of the compensation, even if the application of Article 8 would result in a lower amount. The minimum fee applies to each individual Proceeding filed with the Rent Commission, even if multiple Proceedings relate to the same Residential Unit or are closely related or overlap.
8.1 Situation 1 (future reduction only): if only a reduction in the monthly rent for the future is agreed upon, without the Tenant receiving a refund for a prior period, the Compensation shall amount to four times the monthly difference between the original rent and the new rent set by the Rent Commission or the subdistrict court, including VAT and all other costs. Given the nature of the proceedings, this situation arises in particular in cases of rent reductions based on the statutory points system (Article 7:254 of the Dutch Civil Code).
8.2 Situation 2 (Refund): If the Tenant receives a refund of an amount that the Landlord has refunded or is required to refund to the Tenant, the Fee shall be 50% of that amount, including VAT and all other costs. Any additional reduction in the rent agreed upon for the future will not be charged separately in that case. Given the nature of the proceedings, this situation arises in particular during the review of the initial rent (Article 7:249 of the Dutch Civil Code) and in proceedings concerning service charges.
8.3 Which of the situations referred to in paragraphs 1 and 2 applies is determined by the nature of the Proceedings: Proceedings under Article 7:249 of the Dutch Civil Code or proceedings concerning service charges are treated as Situation 2; Proceedings under Article 7:254 of the Dutch Civil Code are treated as Situation 1. The amount of the recovery or the reduction does not affect which situation applies.
8.4 The Compensation is calculated based on the highest of the following available bases, in descending order of priority: (i) a ruling by the subdistrict court on appeal, (ii) a ruling by the Rent Commission, (iii) an investigative report issued by the Rent Commission, and (iv) the Rent Check.
8.5 If a settlement, including a settlement agreement, is reached, the Fee will be calculated based on the settlement amount, unless a higher basis as referred to in paragraph 4 is already available at that time. In the latter case, the Fee will be calculated based on that higher basis.
8.6 Huurfix the Tenant, prior to the Tenant’s approval of the settlement referred to in paragraph 7, of the basis on which the Compensation is calculated in accordance with paragraph 5.
8.7 Huurfix a settlement with the Landlord independently. A settlement is binding on the Tenant only after the Tenant’s express approval; Huurfix not authorized to enter into a settlement that binds the Tenant without such approval.
8.8 Any deviation from the provisions of paragraphs 1 and 2 may only Huurfix in favor of Huurfix , including a higher percentage or a factor greater than four. Such a deviation shall apply only if it has been agreed upon in writing between the parties prior to the relevant Procedure or the relevant part thereof and has been confirmed in writing by the Lessee.
8.9 No Compensation based on paragraph 1 or paragraph 2 applies to maintenance defects in the Residential Unit. Prior to addressing such an issue, Huurfix the Tenant shall enter into a separate, written agreement regarding the Compensation due in this regard, with the minimum rate referred to in Article 7, paragraph 3, serving as the lower limit.
9.1 To the extent that Huurfix holds funds on behalf of the Tenant Huurfix to the Authorization, such funds shall be held in a Huurfix bank account. These funds shall not be segregated from Huurfix other assets.
9.2 Upon receipt of the funds referred to in paragraph 1, Huurfix its Fee and pay the remaining amount to the Tenant within 14 days of receipt.
9.3 If no funds Huurfix received through Huurfix —for example, because the Tenant is instructed to offset the difference against the rent, or because, following a failed collection attempt, the amount is ultimately offset against the rent— Huurfix will invoice the Tenant directly for Huurfix Fee.
9.4 Once a Binding Ruling has been issued, Huurfix to collect the amount owed to the Tenant from the Landlord, with the assistance of third parties if necessary.
9.5 Any costs that Huurfix , or a third party Huurfix by Huurfix , charges the Landlord pursuant to the Decree on Reimbursement of Extrajudicial Collection Costs, or, to the extent that such decree does not apply, pursuant to Article 6:96 of the Civil Code, shall be borne by the Landlord and shall accrue to Huurfix.
9.6 If costs must be advanced in connection with the collection, such as bailiff’s fees, the Tenant must advance these costs, even if they may ultimately be recovered from the Landlord. To the extent that these costs are recovered from the Landlord, they will be reimbursed to the Tenant. If the Tenant refuses to advance these costs and the collection therefore does not take place, the Fee remains due nonetheless, and Huurfix will invoice the Tenant directly Huurfix .
9.7 A fee is due for the Rental Commission to process a request. In principle, the Tenant must pay this fee directly to the Rental Commission. If the Tenant does not pay the fees, Huurfix will pay Huurfix on the Tenant’s behalf by the latest possible payment date. If Huurfix pays Huurfix fees, any refund from the Rent Commission will be due to Huurfix, and Huurfix bears Huurfix risk that the fees will not be refunded in the event of a negative decision. If the Tenant pays the fees themselves, any refund will be paid to the Tenant, and the Tenant bears the risk that the fees will not be refunded in the event of a rejection.
9.8 If Huurfix and confirms to the Tenant that, despite its efforts, no recovery is possible from the Landlord and offsetting against the rent is also not possible, the Tenant shall not owe any Compensation for the relevant Procedure.
9.9 The Fee will be invoiced with a payment term of 15 days. In the event of late payment, the Tenant shall owe statutory interest, as well as—after the expiration of a 14-day grace period—the extrajudicial collection costs in accordance with the statutory scale set forth in the Decree on Compensation for Extrajudicial Collection Costs. At the Tenant’s request, Huurfix may arrange Huurfix payment plan.
10.1 To implement the Agreement, the Lessee shall sign the authorization document Huurfix by Huurfix . This document, together with the additional authorizations referred to in paragraphs 3 and 5, constitutes the Authorization.
10.2 The Authorization grants Huurfix the authority Huurfix represent the Tenant in and out of court in all matters concerning the Residential Unit and the related lease agreement, including the conduct of proceedings before the Rent Commission and the subdistrict court.
10.3 The Tenant Huurfix also authorizes Huurfix to receive funds from the Landlord on the Tenant’s behalf and to issue a discharge to the Landlord in connection therewith.
10.4 Huurfix a settlement with the Landlord independently, provided that any settlement will be binding on the Tenant only after the Tenant’s express approval.
10.5 The Tenant Huurfix also authorizes Huurfix to engage third parties to perform the Service.
10.6 The Authorization is valid for the term of the Agreement and terminates automatically upon its expiration. Revocation of the Authorization by the Lessee does not affect any Compensation already due at the time of revocation.
10.7 The Authorization and any Service in effect at the time of the Lessee’s death shall remain in force after the Lessee’s death for the benefit of the Lessee’s universal successors, unless they revoke the Authorization in writing within a reasonable period after the Lessee’s death.
11.1 If the Landlord files an appeal with the subdistrict court against a ruling by the Rent Commission, Huurfix will assess Huurfix likelihood of the appeal succeeding and whether the Tenant is eligible for court-funded legal aid (legal aid assignment).
11.2 If the Tenant is eligible for subsidized legal aid, Huurfix will put Huurfix in touch with an attorney who will represent the Tenant on a pro bono basis. A separate agreement will be entered into between the Tenant and that attorney, to which Huurfix is Huurfix a party. Huurfix not liable for the manner in which that attorney handles the case. In that case, Huurfix involved in the case and will monitor the attorney’s work, without any separate Fee being due in addition to what has already been agreed upon pursuant to Article 8.
11.3 If the Tenant is not eligible for legal aid and Huurfix considers Huurfix appeal to have a good chance of success, Huurfix may conduct Huurfix appeal itself as the Tenant’s representative before the small claims court. In principle, the same Fee as referred to in Article 8 applies to these services, provided that the parties may deviate from this in writing in advance in accordance with Article 8(8).
11.4 Huurfix the Tenant on the advisability of filing a defense in an appeal initiated by the Landlord. If the Tenant does not follow Huurfix advice Huurfix join the appeal, the Fee remains due, calculated in accordance with Article 8, paragraph 4. If Huurfix advises the Tenant not Huurfix join the appeal, the Tenant is not liable for the Fee for the relevant Proceedings if the Rental Commission’s Decision is subsequently set aside as a result.
11.5 Huurfix shall confirm the recommendation referred to in paragraph 4 and the assessment of the likelihood of success to the Tenant Huurfix .
11.6 Huurfix offer to bear, in whole or in part, the risk of being ordered to pay litigation costs in an appeal. If the parties agree to this, they shall agree in advance on an adjusted Fee for this purpose, in the manner and under the conditions set forth in Article 8, paragraph 8.
12.1 The Agreement is entered into for an indefinite term and remains in effect, even after the completion of a Service, for as long as the Tenant is the tenant of the Residential Space. The termination of the Tenant’s lease of the Residential Space does not affect any Service currently in progress, the Authorization to the extent necessary for the completion thereof, or the Fee due therefor. Pursuant to the Agreement, Huurfix may perform multiple Huurfix Services for the Tenant with respect to the Residential Property—for example, a Service concerning the rent followed by a subsequent Service concerning the service charges—without the need to enter into a new Agreement. The provisions of these general terms and conditions, including Article 8, apply separately to each Service.
12.2 A Service shall terminate as soon as Huurfix has notified the Lessee Huurfix that the intended result has been achieved, that no result can (any longer) be achieved, or that no further work is being performed in connection with that Service. This shall not affect the Agreement as such, nor the possibility of performing a subsequent Service pursuant to it.
12.3 Huurfix entitled at any time to terminate a current Service with immediate effect if it no longer considers the underlying Proceedings to have a reasonable chance of success, for example, because it becomes apparent that a rent reduction, refund, or other outcome is not feasible. In that case, the Tenant is not liable to pay any Fee for that Service.
12.4 The Lessee may terminate a current Service early. In that case, the Fee for that Service is due, calculated based on the basis available at the time of termination as referred to in Article 8, paragraph 4.
12.5 If the Tenant makes it impossible or significantly impedes the performance of a Service—for example, by failing to be present during a scheduled inspection of the Living Space, by failing to provide requested documents within a reasonable timeframe Huurfix by Huurfix , or by failing to respond to Huurfix inquiries within that timeframe— Huurfix is Huurfix to terminate that Service with immediate effect. In that case, the Tenant owes the Fee for that Service, calculated based on the basis available at that time as referred to in Article 8, paragraph 4.
12.6 The Lessee may terminate the Agreement in its entirety, thereby precluding Huurfix from providing any new Service Huurfix the Agreement. Such termination shall not affect any Service currently in progress or the Fee due for such Service.
12.7 Huurfix terminate the Agreement in its entirety upon reasonable notice, for example, if no Service is provided to the Tenant for an extended period. Any Service currently in progress will be settled in accordance with the other provisions of this section.
13.1 If Huurfix, without Huurfix involvement, reaches a settlement directly with the Landlord or otherwise agrees on a resolution while Huurfix has already performed work Huurfix the Residential Unit, the Tenant shall owe the Fee, calculated based on the basis available at that time as referred to in Article 8, paragraph 4.
13.2 The Tenant shall notify Huurfix and in writing if a situation as referred to in paragraph 1 arises or is likely to arise.
13.3 If the Lessee fails to provide the notice referred to in paragraph 2, or fails to do so in a timely manner or in full, the Lessee shall owe Huurfix penalty of €605 per violation, without prejudice to Huurfix right Huurfix compensation for the actual damages incurred to the extent that such damages exceed that amount.
14.1 Huurfix not Huurfix liable for any damage suffered by the Lessee or third parties, of whatever nature or extent, arising out of or in connection with the performance of the Agreement, unless and to the extent that such damage is the direct result of willful misconduct or gross negligence on the part of Huurfix its executive employees.
14.2 To the extent that Huurfix is liable Huurfix to paragraph 1, such liability is limited to the amount actually paid out in the relevant case under the professional and/or general liability insurance policy Huurfix by Huurfix , up to the maximum amount applicable per occurrence under that insurance policy.
14.3 If and to the extent that, for any reason whatsoever, no (full) payment is made under the insurance referred to in paragraph 2, Huurfix liability is Huurfix to €1,000.
14.4 Huurfix never Huurfix liable for consequential damages, including lost profits, lost savings, and damages resulting from business interruption, except to the extent that such damages are the direct result of willful misconduct or gross negligence on the part of Huurfix referred to in paragraph 1.
14.5 A claim for damages shall lapse if it is not filed within twelve months after the Tenant became aware, or could reasonably have become aware, of the damage and of Huurfix the party liable for it.
14.6 Huurfix not liable for the acts or omissions of a lawyer acting on the basis of a court-appointed representation as referred to in Article 11, paragraph 2, nor for the acts or omissions of other third parties Huurfix by Huurfix , except to the extent that Huurfix failed to exercise the due care that could be expected of it under the given circumstances Huurfix selecting such a third party.
15.1 Huurfix the Tenant’s personal data in accordance with the privacy statement Huurfix on the Huurfix website.
16.1 Complaints regarding the performance of the Agreement must Huurfix reported to Huurfix as soon as possible, but no later than two months after the Tenant has discovered the defect, in writing and with a clear description, viahuurfix.
16.2 Huurfix to the substance of the complaint within 14 days of receiving it, or will indicate within that period when a substantive response will be provided.
17.1 Huurfix not obligated to fulfill any obligation if it is prevented from doing so as a result of force majeure, including disruptions at the Rent Commission or within the judicial system, disruptions in the IT systems Huurfix by Huurfix , and other circumstances that Huurfix reasonably beyond Huurfix control.
18.1 Huurfix entitled to amend these general terms and conditions. Any amendment applies to any Service that begins after the date on which the amendment took effect, even if the Agreement itself was entered into prior to that date, provided that Huurfix has notified the Lessee Huurfix amendment prior to the commencement of that Service. For a Service already in progress on the date of the amendment, the general terms and conditions in effect at that time shall continue to apply, unless Huurfix the Lessee agree otherwise in Writing.
19.1 The Agreement and these general terms and conditions are governed exclusively by Dutch law.
19.2 Disputes arising out of or in connection with the Agreement shall be submitted to the competent court of the District Court of East Brabant, Eindhoven location, unless mandatory law designates a different court. After Huurfix this provision, the Tenant has one month to still choose the court with jurisdiction under the law.
20.1 If any provision of these general terms and conditions is found to be void or is invalidated, the remaining provisions shall remain in full force and effect. In such a case, Huurfix a replacement provision that corresponds as closely as possible to the purpose and intent of the original provision.
20.2 These General Terms and Conditions and the Authorization together constitute the entire Agreement between Huurfix the Renter regarding the Service.
20.3 Huurfix entitled to transfer its rights and obligations under the Agreement, in whole or in part, to a third party—for example, in connection with a transfer of (part of) its business—and shall notify the Lessee thereof.
