Frequently Asked Questions

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Is my rent too high?
How It Works
Money Back
Costs and Payment
What You Need to Do Yourself
What do you do with my information?

What You Need to Do Yourself

I will use your information solely to handle your case, and I will not share it with others except when necessary for the proceedings, such as with the Rent Commission. You can read more about this in the privacy statement.

What documents do you need from me?

What You Need to Do Yourself

In order to assess your case, I always need your lease agreement, and if your rent has ever been increased, I’ll also need the letter stating that rent increase. I’ll also need your rent review. If you’re doing this yourself through the Rent Commission, please send me the results. If you’d prefer that I handle the rent review for you, I’ll need a video of your home, and I’ll conduct the review based on that. If I need anything else, I’ll contact you personally.

What do I need to do myself?

What You Need to Do Yourself

Very little. You sign a power of attorney so I can act on your behalf, you make sure someone is there to let the inspector in, and you make the decision when a proposal is on the table. I'll take care of the rest.

How much does the rent check cost?

Costs and Payment

You can check your rent yourself for free through the Rent Commission. If you’d like me to do it for you, it will cost €95. This is a fee for my time and is separate from the rest of the process. You pay the €95 in advance, and this amount is non-refundable if it turns out that your rent isn’t too high.

How and when do I pay?

Costs and Payment

You won’t pay my fee until your rent reduction has been finalized. You’ll then receive an invoice with a payment deadline. If you’re unable to pay the full amount at once, please feel free to contact me, and we’ll work together to find a suitable solution, such as a payment plan. If you receive a refund from your landlord, my fee will be deducted directly from that refunded amount, so you won’t have to pay anything yourself.

What if the rent reduction doesn't work out?

Costs and Payment

Then the process won't cost you anything. In the worst-case scenario, everything will stay the same, so you'll never be worse off. Because of my honest assessment up front, I only take on cases where I see potential, and I'll just tell you straight up if there's nothing to be gained.

What does "no-cure-no-pay" mean?

Costs and Payment

It means you only pay my fee once we’ve achieved the result: a lower rent. If we don’t succeed, the process won’t cost you anything. It’s not a guarantee of success, but a risk guarantee: you have nothing to lose.

How much does a rent reduction through Huurfix cost?

Costs and Payment

I work on a no-cure-no-pay basis: you only pay once your rent has actually been reduced. What you pay depends on your situation, and it’s always one or the other. If your rent goes down without a refund for past months, my fee is four times the monthly rent difference. If, in addition to a lower rent, you also receive a refund, I’ll split that refunded amount with you and won’t charge you the monthly difference on top of that. You can find the full explanation with examples on the pricing page.

Until when can I request a refund for overpaid rent?

Money Back

You can often request a refund for any overpayment up until the start of your contract, especially if your contract hasn’t been in effect for very long. With some temporary contracts, you may be able to do this even later. It depends on your situation, and I’ll look into that for you. In my e-book, I use a flowchart to explain when you’re entitled to a refund.

What does "retroactive effect" mean?

Money Back

Retroactive effect means that your rent reduction applies not only to the future but also retroactively to the past, all the way back to the start date of your lease. You will then receive a refund for the excess rent you paid during that period, in addition to your lower rent going forward.

Can I get a refund for rent I overpaid?

Money Back

In many cases, yes. In addition to lower rent going forward, you can often get a refund for the excess rent you’ve paid, sometimes dating back to the start of your lease. That could amount to thousands of euros. Whenever possible, I always go for it. I’ll find out if this applies to you.

Will I lose my security deposit if my rent is reduced?

How It Works

No. Your security deposit is still yours. Your security deposit and your rent are two separate things: a rent reduction is never deducted from your security deposit. If your landlord tries to do that anyway, I’ll make sure it doesn’t happen.

Will I have trouble with my landlord?

How It Works

You don't have to handle that yourself, because I'll handle the communication with your landlord. A rent reduction isn't a dispute but a straightforward legal procedure, and in many cases, your landlord is barely involved. Often, there's no need to even contact them.

Could my rent go up if I apply for a rent reduction?

How It Works

No. Applying for a rent reduction will never result in your rent being higher than what you’re paying now. In the worst-case scenario, everything will stay the same. So you have nothing to lose.

Can I be evicted if I request a rent reduction?

How It Works

No. Requesting a rent reduction is not grounds for eviction, and your landlord cannot evict you for that reason. Your right to have your rent reviewed is completely separate from your right to continue living in your home. I’ll make sure everything is handled correctly.

What do you do, and what do I do?

How It Works

I’ll handle the entire process for you: I’ll review your case file, handle the proceedings, and represent you at the hearing. You’ll have to do almost nothing. You’ll sign a power of attorney, have someone let the inspector in, and decide whether to accept a proposal if one is made. That’s all.

What is the Rent Commission?

How It Works

The Rent Commission is the independent body that adjudicates disputes between tenants and landlords, such as those regarding rent. If I apply for a rent reduction on your behalf, the Rent Commission will determine whether your rent is too high. Its decision is binding.

How long does a rent reduction last?

How It Works

On average, the process takes about four to six months. This is just an estimate, not a guarantee, because the timeline depends in part on the Rent Commission and your landlord. I’ll do everything I can to get this sorted out for you as quickly as possible, and I’ll keep you updated throughout the entire process.

How does a rent reduction work?

How It Works

First, I’ll review your file using the rent check. If I see any opportunities, I’ll discuss them with you in person during a consultation so you know exactly where you stand. After that, you’ll sign an authorization form, and only then will I initiate the process with the Rent Commission, which I’ll handle for you from start to finish. You’ll hardly have to do anything. If it’s successful, your rent will be lower, and in many cases, you’ll also get a refund for any overpaid rent.

Am I entitled to a rent reduction?

Is my rent too high?

If your housing is rent-controlled and your rent exceeds the legal maximum corresponding to your points, you can apply for a rent reduction. You won’t know for sure whether this is the case until your points have been accurately calculated, and that’s exactly what the rent check does. I’ll then give you an honest assessment of whether you’re eligible for a reduction—and let you know if you’re not.

When do I become a private-sector employee?

Is my rent too high?

That depends on your home’s point score and when your lease began. If your lease began before July 1, 2024, you’ll fall into the private sector once your score reaches 144 points. If it began on or after July 1, 2024, that threshold is 187 points. Below that, your home is subject to rent control, and a maximum rent applies. There is no maximum rent in the private sector.

What determines my maximum rent?

Is my rent too high?

Your maximum rent is determined by the points system, officially known as the housing valuation system. Your home is assigned points based on factors such as its square footage, energy efficiency, WOZ value, and amenities. Each point total corresponds to a maximum rent that your landlord is allowed to charge.

How do I know if my rent is too high?

Is my rent too high?

Whether your rent is too high doesn’t depend on what you pay or on your landlord, but on your home’s rating. Every home has a maximum rent based on its characteristics. If your rent is above that amount, you may be able to lower it. The biggest factor is the size: the smaller your home, the greater the chance that your rent is capped at a maximum. The rent check will give you certainty.

Are you having trouble figuring it out?

Find all the information you need about your rent reduction in our knowledge base.

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