My partner and I were both students and searching for accommodation in Eindhoven after returning from our minor program in Den Haag. As landlords are quite sceptical about hosting students, and the accommodation crisis was already peaking at the time, we jumped at the first apartment that appeared.

The house was absolutely not worth all the rent payments asked by the landlord, but we were not in a position to trade it down. We had to agree to pay € 1,250 a month for an energy label D, self-destroying apartment that was constantly cold during winters and hot during summers. There was not a single week that something would not fall off or break in the house: fridge light, baseboards, constantly clogging sewerage, a broken toilet lock, dying lighting around the house, and mould appearing all year round. So to say, a cave in the shape of an apartment.

We had just about decided to move on, back to The Hague, when we learned that Huurfix could help. Polite and to the point, what Jan offered sounded like a miracle at first. We knew there was tenant-friendly law around the condition of a rented apartment, but as expats, we weren't familiar with all the legal matters in the Netherlands. Jan introduced us to the procedure and took over all the relevant aspects of our case. All that was required of us was to sign and wait.

Two months passed, and Jan managed to get us € 10,000 back. We are absolutely happy with the result, and now we are planning our trip to Japan with the money returned. Thanks to Jan, I definitely recommend the service!